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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@thefushion.in

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at care@thefushion.in

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at care@thefushion.in

Exchange Policy

We take a lot of care to check each and every piece before packing and shipping them to you so that you don't have to worry about anything. But we understand that sometimes you want to change your mind or there might be some issues like sizing that you can only find out after receiving the products. So to cover those cases we offer an easy exchange process. To avail of this benefit, please note the following points:

  • Send us a photo of the item within 24 hours of receiving the parcel by email at care@thefushion.in Any issues related to defect/damages/sizing must be raised within 24 hours of receiving the items, else they shall not be entertained.
  • Items must be kept unused and with all the original packing.
  • You can choose to exchange the item or receive store credit for future purchases that will be valid for 1 year only from the date of purchase. The exchange will not be allowed for items on clearance sale, flash deals, festive offers, or any other discount offers. The product choice for exchange is subject to availability.
  • As soon as you notify us we will initiate the exchange process and guide you through the hassle-free process.
  • By default, Items can only be picked up from the same address to where it was shipped. For any change in address, please contact customer care. Kindly inform customer care when the package is picked up from your address, preferably with a photo of the pickup receipt, so that we can keep a track of the returning order Our exchange policy is valid for 24 hours after you receive the product. To avoid any misuse of this policy, any cases of late notification or any unreasonable demand will be handled at the company's discretion and we reserve the right to not process those returns.

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